FAQs

30 days — that’s how long you have to request a return from delivery.

What you need to know

Standard shipping fee: $6.99 per order.
Standard handling time: 1-1 business days.
Standard transit time after dispatch: 2-5 business days.
Returns: request within 30 days from delivery; no restocking fee.
Refunds: processed 5-7 business days after we receive and inspect; funds post in 5-10 business days.
Original shipping is refunded only when we are at fault.
Payments accepted: PayPal, credit/debit cards, Stripe, Airwallex. Charged in USD; taxes shown at checkout where applicable.
Tracking: you’ll receive a tracking update by email once your order ships.
Support: [email protected]

How do I place an order and what happens after checkout?

Order online at chappalmania.com, then watch for a confirmation email immediately after checkout. We prepare your pieces within 1-1 business days and send a shipping confirmation with tracking once your parcel departs. Typical delivery follows in 2-5 business days after dispatch.

How do I choose the right size if I’m unsure?

Start with the size you feel most confident in for similar styles, then consider how you want it to drape or hug. For tailored guidance, email [email protected] with your usual size and fit preference (fitted, relaxed, or in-between) and we’ll help you decide.

What are the shipping costs and timelines?

The shipping fee is $6.99 per order. Handling time is 1-1 business days, and standard transit time is 2-5 business days after the order ships.

How will I track my order?

We email you a tracking update as soon as your order ships. Use that tracking number to follow your delivery progress from our warehouse to your door.

What is your return policy and what do I need to start a return?

You have 30 days from delivery to request a return. To start, email [email protected] with your order number and the item(s) you wish to send back. We’ll reply with the return instructions. There’s no restocking fee. The original shipping fee is refunded only if we’re at fault.

When will I receive my refund?

After your return is received and inspected, we process refunds in 5-7 business days to your original payment method. Your bank or card issuer may take an additional 5-10 business days to post the credit to your statement.